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Payment Info & Returns/Exchanges

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■ Payment Info

The following payment methods are available:
Credit / Debit Card : Powered by Eximbay
PayPal : Virtual Online Account, Credit/Debit Cards supported by PayPal
■ PayPal does not require you to have and account with them to use their services for credit card payment.

■ Returns / Exchanges

■ Return Policy
As all of our items are engraved we do not offer return in principle. However, if your purchased item is defective, we will exchange and pay the shipping fee also.

■ 15 days limited warranty
All items purchased from Kaiujewelry.com are warranted for 15 days against any manufacturer's defects.
If a jewelry item breaks or fails within 15 days after arrival of the item, we will exchange the item with no charge.

[ Exchangeable ]
- When the chain breaks within 15days after receiving the purchase.
- When the clasp doesn’t work properly within 15days after receiving the purchase.
- When the item is different from your order. (an error in engraving or etc.)

[ Non-exchangeable ]
- Normal wear and tear
- Abuse
- The loss of stones from settings

■ Note: Before shipping the purchased items to us, please follow the proper progress shown below.
1. Please leave a message about the problem you have with the purchased item at the Q&A Board or sean@imuz.com
2. Request a Return Authorization number. If there is any cost that you need to pay, we will let you know. (Shipping costs or etc)
3. Package all the original items in a bubble wrap or a small box to prevent damage to the item during shipping.
4. Ship it by first class mail to:
    sean@imuz.com
    826-ho, Uni-tech vil, 1141-2 Baekseok-dong,
    Ilsandonggu, Goyangsi, Gyeonggi-do, South Korea, 410-360

■ Refunds

Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.